Step One ~ Contact Us
    Placing an order with us is an important decision with many intricate pieces. Because of this, we prefer to communicate with you via e-mail.  By communicating through e-mails, we are both assured of having the details of your order in writing, allowing us to refer back to any information we may need to check on.
    The best way to get started is to fill out the information form which can be found by clicking "Contact" above.  This will enable us to get some preliminary information from you; we will then follow up with an e-mail.

Step Two ~ Format and E-Mail your Address List
    Whether ordering addressing services or place cards, you will need to have a list formatted with your guest's information.  You may use any type of electronic file such as Excel or a Word Document.  For information on how to set up your address list, please visit our “Formatting” page under "Envelope Addressing".  You may email your list to us as an attachment when you feel it is at least 95% complete. Please feel free to email your address list before your envelopes arrive as the “polishing up” of your list will be the longest part of the addressing process.

Step Three ~ Ship or Drop Off your Items
    It is a good idea to order additional envelopes from your stationery provider which can be used for corrections, additions and re-dos.  A good rule of thumb is to order 15-20% more envelopes than you think you will actually need.  We will retain a few envelopes for any error corrections and additions you may have after your order is completed.  All other blank envelopes will be returned to you.  
    Please drop off or ship your envelopes to us making sure to insure!  Enclose a brief note with your package that contains your name, mailing address, e-mail address and phone number, as well as any color and typeface samples you want us to match (sample invitations are best).  Please do not send or drop off your envelopes without notifying us that you are doing so. Once received, we will email a confirmation that your shipment has arrived. 

Step Four ~ Approve All Proofs
    Once your address list and envelopes have been received, we will e-mail you a proof of each. We will not print until both the address list and envelope proofs are both approved by you.

Step Five ~ Payment and Return Shipping or Pick Up
    We do not require a deposit for envelope addressing, as your envelopes themselves will serve as such. 
    Return Shipping charges are determined by weight of the order, destination and shipping method. After the work is completed you will be contacted via e-mail indicating the total amount due. Final payment is required when your order is completed, prior to being shipped back to you or at the time of pick up.
    All orders are shipped Insured via US Postal Service, Priority Mail. Express overnight delivery is also available upon request for an additional fee.

Step Six ~ Review your Order
    Please make sure to review your order within 48 hours of receiving it back from us to ensure that there are no corrections to be made.
    Any mistakes made by us will be corrected free of charge including shipping by First Class mail.  We will retain approximately 5 blank envelope sets for corrections and additions. You may request that we retain more or less than this amount.  We strive for total accuracy and will proofread all work after addressing.  Finished envelopes and place cards will be arranged in alphabetical order by last name.  
    Since we keep all designs on-file for at least 6 months, there is no set-up fee for additions during this time period.   We will bill you according to your original order's rates, plus shipping and handling for the additions.  Any additions after the 6 month period will have a surcharge of $15.

If you have any specific questions that are not covered here, please contact us via the "Contact" button above at your convenience.

We look forward to working with you!